✓Send Agendas and detailed information in advance
✓Think before you speak - and then speak confidently
✓Stick to the Agenda and cover each item in sequence
✓Describe specific goals, standards, measures or metrics
✓Give them 'check lists', Gantt charts and flow diagrams
✓Let them know early about any changes or problems
✓Stay calm, composed and objective when presenting
✓Emphasise rigor in planning or data gathering activities
✓Use procedural descriptions (e.g. 'it is a 3 step process')
✓Use factual, verifiable evidence to support a proposal
✓Talk about 'iterative' as opposed to 'radical' changes
✓Be clear on what you expect them to deliver/measure
✓Talk about your specific facts, thoughts or assumptions
✓Use a considered and quietly measured tone of voice
✓When asking a question - be patient for their answer!
✓Summarise to confirm you understand what they said
✓Send detailed notes after meetings listing agreements